Since launching its franchise operations in the fall of 2005, Pet Butler has grown from a company servicing a single market to 100 franchises, covering half of the country. Its newest franchises are located in St. Petersburg, Florida; Randolph, New Jersey; Boca Raton, Florida; The Woodlands, Texas; and Naples, Florida. Existing franchise partners in Philadelphia; Houston; and Bartlett, Illinois, have expanded their businesses by acquiring additional franchises, which has contributed to the company’s recent franchise milestone.
Pet Butler provides professional pet waste cleanup and removal services and supplies for individual yards, parks, and multi-family communities. The company’s mission is to make life more convenient, enjoyable, and safe for pet owners and to give them more quality time with their pets and families. Together with its nationwide network of franchise partners, the company has been cleaning up poop for 20 years.
For a small per-visit fee, Pet Butler animal waste specialists clean up and safely dispose of grass-killing dog droppings. They keep the yards of individual homeowners and their pets, as well as multi-family communities and parks across the nation, poop-free. The company proudly bills itself as “#1 in the #2″ business.”
Pet Butler’s franchise model offers clients best-in-class customer service and support through the company’s national customer service center, known as “Poop Central Command.” Franchise partners also benefit from ARF (Administration, Routing, Franchising), the company’s fully automated and integrated Web-based network that manages the daily operations of each franchises’ routing, accounting, customer service, and field activities. Pet Butler has also recently launched an online customer service feature that has enabled franchise partners to expand their business by signing up, scheduling and accepting payments for new clients 24 hours a day, 365 days a year.
The company also provides a wireless mobile software solution through its PoopNet network, which allows franchisees to easily track their routes and communicate with the company’s customer service center via handheld computers while in the field. Pet Butler franchise partners are able to leave the administrative details to the home office, so they can focus on business development and providing excellent service to their commercial and residential clients.
Pet Butler attributes much of its franchise growth to the fact that they take the headaches out of owning a small business. Pet Butler generated more than $3.5 million in revenue in 2007 and expects substantial growth, including the addition of 50 franchises, in 2008.
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